01
Listen
Every connected channel collapses into one queue. No misses, no duplicates.
INBOUND RESPONSE ENGINE · LIVE
ECHO
One brand voice across every inbound channel. Telegram, Threads, VK, Instagram, reviews. Replies in your brand tone. Escalates what it should not decide on its own.
ECHO
01 WHAT IT IS
Positioning
One voice. Eight channels and more
A customer waits 30 minutes for an answer and moves to a competitor. A brand with active social, a Telegram channel and map listings has 8–15 inbound channels — and each of them needs its own eye.
ECHO listens to every channel at once, replies from your brand rules, and escalates whatever hits the grey zone. One voice. One playbook. No missed answers.
ECHO
02 HOW IT WORKS
Method
Listen — classify — respond — escalate
02
Classify
Question / complaint / review / opportunity / spam. Priority by urgency and type.
03
Respond
Replies from your voice guide: tone, boundaries, off-limits. Closes 60–80% of inbound itself.
04
Escalate
Grey zone goes to a human with a ready draft. No improvisation on complaints or legal.
ECHO
03 CHANNELS
What we connect
One engine — eight channels out of the box
Telegramchannels, chats, DMs via Bot API
ThreadsMeta Graph API, posts and replies
InstagramDMs + comments via Graph API
FacebookPages inbox and comments
WhatsAppBusiness API — 1:1 and broadcasts
AmazonSeller Central — Q&A and reviews
Etsy · Shopifystore inbound and reviews
Google · Trustpilotreviews via partner APIs
Custom channels (site chat, forums, private communities) — on request, in Pilot or Retainer.
ECHO
04 BRAND ECHO
voice engine
Your voice, not a generic chatbot
Discovery starts with a voice-guide: how we speak, how we don't, which topics are off-limits, where we hand off, when we laugh. ECHO learns from it. The guide is refined weekly against real conversations.
See a voice-guide example ↗
ECHO
05 RULES
Rule 01
AI drafts, a human approves. ECHO closes 60–80% itself — the rest goes to a human with a ready draft.
Rule 02
Complaints, legal, crises — always to a human. ECHO does not decide anything that can cost the brand.
Rule 03
The voice-guide is the source of truth. Updated weekly from real conversations.
Rule 04
One channel — one SLA., : 4 hours. Telegram: 30 minutes. Map reviews: 24 hours.
ECHO
06 PRICING
How it's bought
Pricing on request — after a conversation
WHY NO PRICE LIST
No two inbound setups are alike
Three channels or fifteen, a hundred dialogues a month or five thousand, one language or three — rollout scope varies by an order of magnitude. A fixed public price would either scare off the small or undercharge the large.
The path is the same: Discovery is free, always. It produces the loss map and the exact rollout quote. Then — the rollout at the agreed scope and a monthly retainer.
Discuss ↗Start with Discovery
Five days, fixed. Inbound audit, draft voice-guide, integration plan. Then a decision on the pilot.